Student Grievance
Welcome to Sullivan University’s Official Complaint (Grievance) Submission website. This site has been created to provide an avenue for students to submit a formal complaint in accordance with the Official Complaint Procedure described in the Sullivan University Catalog. The Procedure provides multiple opportunities for complaints and grievances to be addressed. If you have not yet reviewed the Official Complaint Procedure, please navigate to the Sullivan University Catalog, review the Procedure, and follow it as written. If you have followed the Procedure and are now at Step 2 and are desirous of filing a formal complaint, please be aware of the following.
According to policy, “A grievance or official complaint is defined as notification by the student of a perceived hardship or harm to the student arising from a decision or action made by an institutional staff or faculty member the student believes was in violation or misinterpretation of an institutional policy or process, or a local, state or federal regulation or law. The grievance must be filed within 90 days of the date the student became aware, or should have become aware, of the perceived violation…Doctor of Pharmacy students must first follow the College of Pharmacy and Health Sciences grievance/complaint policy as published in the College of Pharmacy and Health Sciences Student Handbook.”
When submitting your Complaint, you will be asked both general and specific information. Generally, you will be asked for your identifying information, dates, involved individuals, etc. Specifically, you will be asked to identify the exact policy, process, local, state or federal law or regulation that has been violated that has created the hardship so identified.
If you have a concern that does not fit the above described definition, please share your concern according to Step 1 and attempt to address your concern on an informal basis. A campus-based administrator may be able to assist you with your concern as well. Contact someone in Student Services or the Administrative Office for more information and assistance.