Online Learning | Policies

Registration:

• Students must self-register for online classes by completing the registration form.
• Students are provided statements to assess their technical ability and personal traits for success in an online course.
• Students must print a registration receipt which includes:
  • Classes requested
  • Start date of the course (Monday of Week 1)
  • A message stating they will receive notification regarding the enrollment of the course(s) within 1 week.
• A student's acceptance into a class is contingent upon the student's eligibility to take the class.
• The Online learning staff will verify that the student has met the prerequisites and course requirements.
• Students will receive an explanation via email if acceptance into a class is denied.
• Students who are accepted into a class will receive a confirmation of registration via email, which includes the following:
  • Course number(s) and course name(s).
  • Instructions for accessing the course web page.
  • Student login/username and password for the course(s).
  • Information on how to access the, Student Quickstart Guide.
  • Date the course(s) will be available to access. (Monday of Week 1)
  • Deadline for logging into the course(s) and completing the initial assignments. (Sunday of Week 1)

Student Attendance:

• Students should log into their courses on a regular basis each week to complete assignments and participate in class discussions.
• Students should post questions about the course to the "Ask the Instructor" forum. More personalized issues should be communicated with the instructor via e-mail.
• Students must login to their online course(s) by 12:00 midnight on Sunday of the first week of class. If not, they risk being automatically dropped from the course.

Email:

• Students must use their Sullivan email account (username@my.sullivan.edu) for online classes.

Student Assignments:

• Students will upload all assignments as directed by the instructor.
• Students will receive feedback on their assignments by their instructors.

Technical Problems:

• For technical problems, students should contact the help desk at 1-866-755-7807 or helpdesk@sullivan.edu
• For ANGEL-related technical issues, students may contact the 24/7/365 ANGEL Online Support Center toll free at 1-888-720-6684.

Other Problems:

• If students cannot login to a course, they should contact Online Student Services at online@sullivan.edu or, after hours, call 1-888-720-6684.
• If students have difficulty with their Sullivan email account they should contact the IT Helpdesk at 1-866-755-7807 or helpdesk@sullivan.edu.

Course/Instructor Evaluations:

• Students are required to complete course evaluations at the end of the class.

Student Withdrawal:

• Students must use the Online Withdrawal Form to withdraw from their online classes.
• The Online learning staff will send a confirmation of withdrawal to the student. A copy will also be sent to the instructor.
• Students will be charged for the course(s) through the day the Online Withdrawal Form is submitted.
• Students must formally withdraw from a course. Students who do not formally withdraw from a course may receive a grade of "F" and be charged for the class.

Textbooks:

• Textbooks can be purchased through the Online Bookstore. Because of different editions of texts and software, it is recommended that you purchase books through the Online Bookstore.
• Students working with Financial Planning should contact their Financial Planning Coordinator for information regarding Online Book Vouchers.