Dale Carnegie Seminar for HR Professionals Wednesday, June 11 | Registration 8-8:15am | Presentation 8:30-9:30am
A critical role for managers is the ability to manage conflicts between associates with subordinates or peers. Managers need to be able to listen empathetically, ask the right questions, evaluate the people involved, and determine the right level of intervention and the best approaches to resolve conflict.
Using the right approaches, you can deal with conflict in effective ways that resolve the issues while maintaining positive relationships. This starts with clearly understanding the issues and the personalities involved. In this seminar, you will explore win-win strategies to manage conflict in your organization. You will work with proven tools and methods that bring issues to the table, discuss them with objectivity, and find common ground.