What qualities should a Conflict Management Graduate Certificate student have?

  • Background in business or management (supervisory roles)
  • Strong interpersonal communication skills
  • Ability to work effectively with teams
  • Ability to work collaboratively
  • Strong active listening skills
  • Leadership abilities
  • Empathy

What specific skills or knowledge are taught in the Conflict Management Graduate Certificate program?

  • Factors that lead to conflict escalation
  • The importance of effective communication in creating and managing conflict
  • Theories about the nature and sources of conflict and approaches to conflict management
  • How unmanaged conflict can lead to lower production and increased costs for the organization
  • The understanding and appreciation of cultural differences and how such differences can lead to more productive teams
  • Effective facilitation skills and how they can be applied to problem-solving and decision-making
  • Design strategies for managing organizational conflict

Conflict Management Graduate Certificate Course Requirements

24 Credit Hours
Length: 9 months (3 quarters of full-time study)
Time length for program completion will vary depending upon the
number of courses taken per term, developmental courses when
required, transfer credit accepted, lack of continuous enrollment, etc.

CourseTitlesCredit Hours
Total Credit Hours24
CMM 510Interpersonal and Intergroup Conflict Analysis4
CMM 515Conflict Theories4
CMM 521Managing Organizational Conflicts4
CMM 540Conflict and Culture4
CMM 542Conflict Coaching for Leaders4
CMM 550Negotiation in Conflict Management4

Locations Where One Can Enroll:


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