In today’s competitive job market, employers are not only looking for job specific knowledge and skills, they are also seeking people with the ability to effectively adapt to an ever-changing and more globally diverse workforce. Both conditions inevitably lead to conflict, and the Conflict Management certificate curriculum is designed to provide students with the skills to identify conflict and manage it effectively to reduce costs and produce positive results. Emphasis is placed on interest-based analysis of conflict situations, effective negotiation strategies, and how to effectively deal with emotions because of their impact on the escalation or de-escalation of conflict.


What is the most important or unique thing about Sullivan’s Business Administration Career Diploma program?

  • Strong interpersonal communication skills
  • Ability to work effectively with teams
  • Ability to work collaboratively
  • Strong active listening skills
  • Leadership abilities
  • Empathy

What specific skills or knowledge are taught in the Conflict Management Career Certificate program?

  • The dynamics of diagnosing conflict, which includes examining recurrent themes to effectively analyze and manage conflict
  • Increased self-awareness and understanding of emotional intelligence
  • Understanding of how a culturally diverse workforce can create conflict and techniques for using differences to create collaborative solutions
  • Successful strategies for effective negotiation
  • The skills to objectively separate interests from positions when working through conflict situations

What is the most important or unique thing about Sullivan’s Conflict Management Career Certificate program?

  • The undergraduate Conflict Management certificate does not require students to have a bachelor’s degree to enroll
  • Courses are offered online and on campus
  • Program can be completed in as little as six months

Conflict Management Career Certificate Course Requirements

16 Credit Hours
Length: 6 months
Time length for program completion will vary depending upon the
number of courses taken per term, developmental courses when
required, transfer credit accepted, lack of continuous enrollment, etc.

CourseTitlesCredit Hours
Total Credit Hours16
CMM 401Principles of Conflict Management4
CMM 403The Manager as Negotiator4
CMM 405Restorative Justice Philosophy and Process4
CMM 402
Managing Diversity
Diversity Perspectives in the Workplace

Locations Where One Can Enroll:


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